ATITHI DEVO BHAW
(FRONT OFFICE)
We promote our culture firstly every movement of college campus so here we are every time dedicate for proper attending various queries. There are we have very good arrangement for sitting place of guests.
The front office or reception is an area where visitors arrive and first encounter a staff at a place of business. We learn to our students how the front office staff will deal with whatever question the visitor has and put them in contact with a relevant person at the company.
The front office staff might lack motivation sometimes as they do the same work repeatedly on a daily basis and usually their pay is the lowest compared to other staff. This is a very important fact to take note of as this might affect the profitability and efficiency of the company as this staff member will directly deal with customers the most. This staff member might have high stress levels as they might have to deal with bad-tempered customers and a lot of complaints, making it hard to maintain good services.
We also understood to our students that the biggest challenges that front office staff might face in the hotel industry would be over booking. These bad communication and organization skills might lead to a bad reputation for the company and unsatisfactory services to customers, then this situation how to handle with clarity without any distribution. Front office staff should receive continuous training as this will improve their guest or customer service. Salary increases can also provide more motivation.